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Presented at ASQ Service Quality Conference

On October 8th, 2013, Larry Solow presented at the American Society for Quality (ASQ) Service Quality Conference in Las Vegas, Nevada. The title of the session was, “Understanding the Service Ecosystem.”

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Presented at Phila. Area APICS chapter meeting

On March 13th, 2013, Larry Solow presented a talk titled, “Put Your Supply Chain on a Diet” at the Philadelphia Area APICS chapter meeting.

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Presented at Garden State Council SHRM Conference

On October 22, 2012, Larry Solow presented a session at the GSC SHRM Council in Atlantic City, NJ titled, “Employee Engagement in the “Complexity Space”.”

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Presented at World Conference for Quality Improvement

On May 23rd, 2012, Larry Solow presented a session at the WCQI Conference in Anaheim, CA titled, “Adapting Basic Quality Tools for Complex Systems.”

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Premier Performance Network

Premier Performance is committed to helping management teams realize sustainable performance improvement and world-class results for the shareholders of their organizations.

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Human Systems Dynamics Institute

HSD: Change the world by changing how people think about the world.  

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Ready or Not?

It’s easy to say “yes” to ideas and suggestions that intuitively make sense — especially when others are doing the same thing. Unfortunately, that way of thinking — the “No one ever got fired for hiring IBM” approach — doesn’t … Continue reading

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“Influence-ship”

In the Complexity Space, continuous, often unpredictable change is the “normal” state. Traditional top-down, “command and control” styles of leadership are not effective when the “right” answer is always changing! Yet it is critical to have catalysts; guides who can … Continue reading

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Innovation or Mutation?

In her McKinsey Quarterly article, “Creating Value in the Age of Distributed Capitalism,” Shoshana Zuboff writes, “What’s the difference (between innovations and mutations)? Innovations improve the framework in which enterprises produce and deliver goods and services. Mutations create new frameworks.” … Continue reading

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“Opensure”

Here is an essay I wrote in 1998. In these days of continuous change, it seems even more appropriate than it did then.  Ever notice how often people say,  “I’m really looking forward to getting closure on this topic.”  Closure … Continue reading

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